Friday, October 16: As organisations around the world conclude the commemoration of Customer Service Week, FrieslandCampina WAMCO Nigeria PLC, makers of Peak, Three Crowns, Coast, Olympic and Nunu Milk brands, has reaffirmed its commitment to putting consumers at the heart of its business, and delivering quality dairy nutrition to Nigerian households.
The company’s Customer Service Week celebration, held at its head office in Ikeja, Lagos, brought employees and guests together to reflect on the role each individual and function plays in delivering a positive consumer experience.
This year’s Customer Service Week theme, “The Extra Mile,” serves as a reminder of the importance of exceeding expectations, listening closely to consumers, and continuously seeking new ways to improve the customer experience.
Speaking on the significance of the theme, Customer Care Manager, Odukoya Oluwatobi, said that for FrieslandCampina WAMCO, consumer care goes beyond resolving complaints or responding to enquiries; it includes building meaningful and lasting relationships.
He noted that every consumer interaction presents an opportunity for the organisation to learn and improve, adding that consumer feedback plays an important role in helping the business remain relevant to the changing needs of Nigerian households.
“For FrieslandCampina WAMCO Nigeria, the theme represents more than a celebration, it reflects the company’s ongoing commitment to understanding the evolving needs of Nigerian consumers and delivering products and experiences that add value to their everyday lives,” Odukoya added.
Speaking at the internal engagement forum of the event, Group Head, Brand Transformation and Digital Marketing, Bank of Industry, Jide Sipe, emphasized that the “Extra Mile” is not really about how far we go. It is about how much we care.
The celebration provided an opportunity to recognise the importance of collaboration, empathy, responsiveness, and accountability in ensuring that consumers remain at the centre of the organisation’s activities.
Also speaking during the celebration, FrieslandCampina WAMCO Marketing Director, Maureen Ifada, challenged employees to look beyond simply meeting consumer expectations and embrace a culture of continuous improvement and higher standards.
She said: “At FrieslandCampina WAMCO, “The Extra Mile” also represents the company’s broader commitment to fulfilling its purpose of delivering quality dairy nutrition and contributing to healthier and more nourished communities.”
“As consumer expectations continue to evolve,” she added, “the company remains focused on listening to consumers, using their feedback and insights to drive continuous improvement, and ensuring that its products and services remain relevant to Nigerian households.”
